Terms & Conditions

1. Covid-19
You can cancel or amend your reservation up to 28 days prior to your arrival with no charges.
Full payment is not due until 28 days before your holiday date.
If your trip has to be cancelled last minute due to government directives, a quarantine in place in the UK or France at the time of travel, border closures, FCO Advice, local authority closures that affect skiing, hotel accommodation, the ski lift system or access to Megeve due to Covid-19, you will be offered the opportunity to change your dates free of charge, receive a credit for a future trip or receive a full refund. For guests wishing to take a full refund within the 28 days before your holiday date there will be a £50 per person administrative fee.

2. Booking a holiday
Bookings can be accepted by telephone or e-mail. At the time of booking you will receive booking confirmation with login details and once logged onto the system you must agree to our ‘Terms & Conditions’. A deposit of 30% of the accommodation cost is required within 5 days of making the booking. Our contract with you will take effect once we receive your deposit. Your remaining balance is due 28 days prior to the departure date or immediately should the booking be made within 28 days of departure. If Ski Royale does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the customer and any deposit paid shall be forfeited.

3. Alterations to the booking
If you wish to make alterations to your booking after the contract is formed, we will do our best to arrange this. Please note that any changes to your flight departure dates already booked by yourselves may incur hefty costs with the airline.

4. Cancellation of a holiday by the Client
You, or any member of your party may cancel your holiday at any time providing that the cancellation is made by the person who made the booking and is communicated to us in writing.

Cancellation charges will be made as follows:

Period before scheduled departure within
which written cancellation is received
Amount of charge as %
of the total holiday cost
Over 28 days Free cancellation
14  to 28 days loss of 30%
8 to 13 days loss of 50%
7 days  – departure day loss of 100%

If your cancellation falls within your insurance policy terms, you may be able to reclaim these charges.

5. Alterations to your holiday by Ski Royale
As our holidays are booked many months in advance, we reserve the right to make any changes necessary. In the event of a major change you have the choice of a) accepting the change, b) purchasing another holiday from us or c) cancelling your holiday in which case we will offer a full refund.

6. Cancellation by Ski Royale
In the unlikely event we have to cancel your holiday, all monies paid will be returned in full. Circumstances beyond our control do not include events amounting to ‘force majeure’ (such circumstances include riot, war, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports and adverse weather conditions).

7. Price Guarantee
Whilst we reserve the right to change our prices, your confirmation invoice price is fully guaranteed and will not be subject to change.

8. Insurance
It is a condition of booking that all clients must have their own ski insurance and in addition take out an Insurance that covers medical and travel expenses due to covid-19.

9. Behavior
The client must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying in the chalet. The holiday of any client or party in breach of this clause may be terminated immediately and without compensation and Ski Royale will have no further obligation to them. Any damages and breakages whether accidental or deliberate will be charged to the client and must be paid for before leaving the chalet.

10. Complaints
We do try to ensure that your holiday with us is as enjoyable as possible, If you have a complaint please inform the Manager in resort who will try to resolve any problem immediately or write to our UK office within 28 days of returning from your holiday.

11. Liability
We accept responsibility for the acts/omissions of our employees, agents, suppliers and sub-contractors. Ski Royale accepts no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against our clients either by other clients of Ski Royale or third parties.

Note: The client agrees to co-operate fully with Ski Royale or our insurers in respect of any legal proceedings which Ski Royale or our insurers may take against the relevant suppliers and/or third parties. In the event of personal injury unconnected with arrangements made by Ski Royale, assistance will be given where appropriate subject to reasonable discretion.

12. Visas
It is your responsibility to be in possession of a valid passport and/or any visa necessary before travelling.
Please note that most flights will arrive in Geneva which is not an EC member.

13. Financial Protection
Your holiday payment is held in a Barclays Client premium account until the start of your holiday.

16. Brochure
The information contained in our on-line brochure is correct to the best of our knowledge at the time of going live, but may be subject to alteration if circumstances occur beyond our control.

17. Law & Jurisdiction
These conditions and any contract to which they apply are governed in all respects by English Law and shall be subject to the jurisdiction of the courts of England & Wales.

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